
Why is Study Edge the best way to study?-
Because we have the best people. Period. The Study Experts and Staff at Study Edge work hard and love what they do. Our Study Experts have been helping students, on average, for more than 5 years. Our Study Experts are more than just tutors, they have spent years learning the best way to teach the material. It is a Study Expert’s job to know everything about the subject and teach you exactly what you need to know to succeed! Watch videos and complete practice problems when you want, and where you want.
What's a 'Review Session'?-
A Review Session, simply put, is the best way to study. Review Sessions break down all the information being covered in your class into videos based on topic. Are you having questions about a specific topic? Watch videos on the subject through our Facebook, iPhone/iPad, and Android apps. Study Edge is more than tutoring, we give you the EDGE! Our Study Experts analyze, organize, and write Study Materials specific to your subject to help you learn and understand the material, providing some entertainment along the way. Study Edge saves you time studying and get you better grades at the same time! Specific Study Materials will vary by textbook but usually include video Chapter Review Sessions, concept videos, and practice problems. All of our videos and materials are available through the Study Edge Facebook Application.
What is the Study Edge Facebook app?-
The Study Edge Facebook Application is a custom built application that uses all the latest and best technology to bring the highest quality supplemental instruction to students through Facebook. Our Facebook Application is used to watch Chapter Review Sessions, concept videos, practice problem solutions, textbook problem solutions, and much more. One of the best features of the application is the interactive class wall. Students are able to connect with our Study Experts and other students at any time of day. Students ask their own questions, as well as answer other students' questions.
To get started using the Study Edge Facebook Application, go to www.facebook.com/StudyEdge and click the 'Study Edge App' link on the right. Once you have added the application, you will select your school and your subject. The class page for your subject is where you can watch videos and ask questions on the wall.
You can also watch videos and ask questions using our mobile apps! Go to the App Store to download the FREE Study Edge iPhone/iPad app or the Google Play app store to download the Android app.
What types of videos are available on the Facebook app?-
Tokens are used to watch videos available on our Facebook and mobile apps. There are Chapter Review Sessions, concept videos, practice problem solutions, textbook problem solutions, and more. Concept video and practice problems solutions videos each require one token to watch. Chapter Review sessions each require 4 tokens to watch. You have 6 hours to watch any video on the Facebook and mobile apps.
Check out this video to see an example of what you can find on the Study Edge Facebook App!
What can I view with a token?-
Tokens are used to watch videos and open documents that the Study Experts post on our Facebook, iPhone/iPad, and Android apps. There are Chapter Review Sessions, concept videos, practice problem solutions, textbook problem solutions, and more. Concept videos and practice problems solutions videos each require one token to watch. The Chapter Review Sessions each require 4 tokens to watch. Each document also requires one token to view (announcements do not require tokens to view).
Now, how do you get tokens? Everyone starts with 10 FREE tokens to watch any videos on the App! After that, you can purchase tokens individually or for a better deal, purchase a membership.
When you purchase a membership, you are purchasing a certain number of tokens. With a Silver membership you get 50 tokens, with Gold you get 100, and with Diamond-VIP you get 200. You’re essentially paying for the amount of video you can watch each month. 50 tokens is about 3-6 hours of video content. So, with a Silver membership you can watch 3-6 hours of video content each month, with a Gold membership you can watch between 6 and 12 hours of video each month, and with a Diamond-VIP membership you can watch between 12 and 24 hours of video each month. At the end of the monthly period, your tokens will either be replenished back up to the level of your membership, or they will go down to 0 if you cancelled your membership.You can also purchase individual tokens, although its not as good of a deal. There are two options for purchasing individual tokens: $20 for 25 tokens, and $5 for 5 tokens.
Think of tokens like a data plan for a cell phone. You pay so much a month to have X amount of data available on your phone. The next month you pay the same amount and have the same level of data available. Tokens, just like a cell phone data plan, don’t roll over. Rather they recharge back up to their original amount when your membership is renewed.
How do I get my Review Packets, Concept Packets, and Practice Problems Packets?-
All Packets are available on our Facebook and mobile apps. You can download them and print them at home, at the library, or at any copy center. Each Packet requires one token to view.
How do I get my questions answered?-
Since we can't have a live Review Session with every individual student, we do the next closest thing! You always have a Study Expert available to answer your questions through our Facebook and mobile apps! Just go to your class page in the app and post your question on the class wall. You can also search related posts from other students taking the same course at other schools.
So you're saying we can always get in contact with our Study Expert?-
Yes! Your Study Expert is always active on the wall of our app. This is included in your membership, so there is no charge for posting as many questions as you like. They will get back to you the same day with an answer to your question. Our goal is that our students are comfortable enough with their Study Expert to contact him or her outside of scheduled sessions.
What's the deal with the memberships?-
There are three different membership levels—Diamond-VIP, Gold, and Silver; each of these offers a different number of tokens per month. With a Silver membership you get 50 tokens, with Gold you get 100, and with Diamond-VIP you get 200. Tokens are used to watch all video content and view documents posted on the Study Edge Facebook and mobile apps. When you purchase a membership, you can choose to have it recharged either monthly or annually. An annual membership gives you 12 months of membership for the price of 10! Check out the Pricing page for more details. All memberships can be purchased through out Facebook App by clicking the Buy Now icon on the top of the page.
Where do I buy a membership?-
Memberships can be purchased through our Facebook Application. Just click on the Study Edge App tab on the right hand side to visit the app. Click the Buy Now icon in the upper right hand corner to become a member! You can manage your account through the Facebook Application by clicking the My Account icon in the upper right hand corner. If you have any questions about purchasing a membership, give us a call at 1-888-97-STUDY.
Which membership level should I buy?-
When you purchase a membership, you are purchasing a certain number of tokens. With a Silver membership you get 50 tokens, with Gold you get 100, and with Diamond-VIP you get 200. You’re essentially paying for the number of videos you can watch each month. 50 tokens is about 3-6 hours of video content. So, with a Silver membership you can watch 3-6 hours of video content each month, with a Gold membership you can watch between 6 and 12 hours of video each month, and with a Diamond-VIP membership you can watch between 12 and 24 hours of video each month.
Individual tokens are also available for purchase, though its not as good of a deal. A one-time purchase of 25 tokens costs $20, and a one-time purchase of 5 tokens costs $5.
What if I run out of tokens?-
If you find yourself running out of tokens, we recommend upgrading your membership. You can upgrade your membership by visiting the My Account page on the Study Edge Facebook App. Tokens are also available for purchase. A one-time purchase of 25 tokens costs $20, and a one-time purchase of 5 tokens costs $5.
What if I upgrade or downgrade my membership level?-
If you upgrade your membership, your credit card is charged the new amount, and your tokens are replenished to the specified membership level. Your tokens will be replenished the next month on the date that you upgraded. For example, if you upgrade from a Silver membership to a Gold membership on September 10th, you will be replenished to 100 tokens that day and your credit card will be charged. Your tokens will be replenished back to 100 again on October 10th.
If you decide to downgrade your membership level, your tokens will be set to that membership level, and you are charged the amount of the new membership on your next replenishment date. For example, if you downgrade from a Diamond- VIP membership to a Gold membership on January 21st, you will be charged $50 instead of $75 on February 21st, and your tokens will be replenished to 100 instead of 200. You can make changes to your membership on the My Account page on the Study Edge Facebook App.
When will my tokens be replenished?-
Your tokens will be replenished once a month on the day you purchased your membership. For example, if you buy a Diamond-VIP membership on September 5, your tokens will be replenished to 200 tokens on October 5, November 5, etc. On the “My Account” page, you can see the date you purchased your membership.
Do I lose my tokens if I cancel my membership?-
Yes, when you cancel your membership you will no longer have any tokens to use to watch videos on the Facebook and mobile apps. If you decide to cancel your membership, your credit card will not be charged the next month and you will no longer have any tokens.
What happens if my membership did not get renewed?-
Memberships are renewed by your credit card being auto-charged each month. For example, if you bought a membership on January 10th, your credit card will be automatically charged on February 10th, March 10th, and so on. If your membership did not renew successfully on the proper date, it is because one of two things happened: either you cancelled your membership in the "My Account" area before the date of renewal, or the credit card you have saved in your profile did not run properly. Either way, the result is that your token balance goes to zero immediately, and you are not considered a member. So how do you fix this? There's a very easy solution. Just go to "My Account" in the top-right corner of the Facebook App and purchase a new membership. This will immediately recharge your token balance and put you as a member in our system. You can also call us at 1-888-97-STUDY if needed.
What are Karma Points?-
Karma Points are awarded by our Study Experts for providing useful information about your class and answering other students’ posts on the class walls on the Study Edge app.
For every 5,000 Karma Points that you earn, you get to choose between 20 tokens, a $10 gift card to a local restaurant/bar, or $5 cash. There’s no limit to what you can earn. For example, 50,000 Karma Points could get you $50 cash! To redeem Karma Points, go to the My Account page on the Study Edge Facebook Application or just click here.
Ready to start watching videos and asking questions on your class wall? Click here to go to the Study Edge Facebook app now! If you're ready to purchase a membership, you'll just click 'Buy Now' at the top-right of the Facebook Application. You can also watch videos and ask questions using our mobile apps! Go to the App Store to download the FREE Study Edge iPhone/iPad app or the Google Play app store to download the Android app.
If you have any questions or comments, please give us a call at 1-888-97-STUDY
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